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After you upgrade your computer to Windows 10, if your Creative Labs Sound / Audio Drivers are not working, you can fix the problem by updating the drivers. It is possible that your Sound / Audio driver is not compatible with the newer version of Windows.

Welcome to Creative Worldwide Support. Get technical help for your Creative products through Knowledgebase Solutions, firmware updates, driver downloads and more.

How to Update Device Drivers

There are two ways to update drivers.

Option 1 (Recommended): Update drivers automatically - Novice computer users can update drivers using trusted software in just a few mouse clicks. Automatic driver updates are fast, efficient and elimate all the guesswork. Your old drivers can even be backed up and restored in case any problems occur.

OR

Option 2: Update drivers manually - Find the correct driver for your Sound / Audio and operating system, then install it by following the step by step instructions below. You’ll need some computer skills to use this method.

Option 1: Update drivers automatically

The Driver Update Utility for Creative Labs devices is intelligent software which automatically recognizes your computer’s operating system and Sound / Audio model and finds the most up-to-date drivers for it. There is no risk of installing the wrong driver. The Driver Update Utility downloads and installs your drivers quickly and easily.

You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Creative Labs, and complete all necessary driver updates using the premium version.

Tech Tip: The Driver Update Utility for Creative Labs will back up your current drivers for you. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings.

1. Download the Driver Update Utility for Creative Labs.

2. Double-click on the program to run it. It will then scan your computer and identify any problem drivers. You will see a results page similar to the one below:
   

3. Click the Update Driver button next to your driver. The correct version will be downloaded and installed automatically. Or, you can click the Update Drivers button at the bottom to automatically download and install the correct version of all the drivers that are missing or out-of-date on your system.

Option 2: Update drivers manually

To find the latest driver, including Windows 10 drivers, choose from our list of most popular Creative Labs Sound / Audio downloads or search our driver archive for the driver that fits your specific Sound / Audio model and your PC’s operating system.

If you cannot find the right driver for your device, you can request the driver. We will find it for you. Or, try the automatic option instead.

Tech Tip: If you are having trouble finding the right driver update, use the Creative Labs Sound / Audio Driver Update Utility. It is software which finds, downloads and istalls the correct driver for you - automatically.

After downloading your driver update, you will need to install it. Driver updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.

How to Install Drivers

After you have found the right driver, follow these simple instructions to install it.

1. Power off your device.
2. Disconnect the device from your computer.
3. Reconnect the device and power it on.
4. Double click the driver download to extract it.
5. If a language option is given, select your language.
6. Follow the directions on the installation program screen.
7. Reboot your computer.

NOTICE: Creative's current Sound & Audio driver release resolves driver conflicts, improves your computer's stability and restores communication with all Sound & Audios. The newly released Sound & Audio drivers are a high priority update recommended for all Creative users.

Description	Version	Estimated Download Time
Download DriverTool - Creative Driver Installer (Includes, WHQL certified drivers)	Current as of (Sep 13 2019)	56K: ~9m 512K: < 1m

Installation Instructions:

1. Click above Download link or Click here to begin installer download.
2. Click 'Run' ('Save As') if using Firefox
3. Click 'Run' Again
4. Follow on-screen prompts to complete installation.

Important: When prompted, click 'save' to save the installer to your computer. (we recommend that you save the application to your desktop so it is easy to find).

We recommend that you save it to your desktop and initiate the free scan using the desktop icon. Should you choose not to save the application, you may simply initiate the free scan by clicking the 'Run' button on the File Download Window.

For all sound & audio driver issues we recommend you
run a free scan for known updates.

Free Download! No Spyware or Adware.
Guaranteed safe for your PC.

Sound Card Troubleshooting Guide

A Sound Card Trouble may result to one or more of the following:

• No sound
• Distorted sound
• Sound card is not recognized by the computer
• Problems with audio devices

Here are the following troubleshooting steps to perform in order to resolve an issue with a sound card.

1. Check If Your Sound Card and Speakers are Properly Installed

   Check the Device Manager and see if your sound device is present.

   • If the driver is not present, you may need to install the latest driver.
   • If the device is present, but there is a yellow question mark (?) or exclamation point (!) before its icon, the device driver may need to be reinstalled.

   To access the device manager, simply click on Start, right-click on the My Computer icon, and then select Manage. On the computer management window, select Device Manager to see the list of the devices installed on the computer.

   To go directly to the Device Manager, just click on Start->Run and then on the text field, type in devmgmt.msc, and press Enter.

   Test the sound on the control panel. To go there, simply click on Start->Control Panel->Sound. Under the sounds tab, you will have an opportunity to test the functionality of your computer’s sound system. Check your sound devices and see if they are properly selected. Also check the volume and make sure that the controls are not muted.

   Don’t forget to check the speakers. Make sure it receives power and that its volume is not set to minimum.

2. Check for Possible Software Problems

Media Player – See if the player is working correctly. If possible, use another media player and see if the result is the same. If you did not encounter the same issue with another media or music player, it is very likely that the problem lies with software.

Operating System – A lot of factors in the operating system can affect the performance of your sound card. Try to check if there are important or critical updates for your operating system and install them.

If you feel that your computer system needs a quick repair, consider running System File Checker. To access it, simply click on Start->Run and then type sfc/ scannow. Make sure you have the Windows CD inserted in your CDROM drive. The system would need it during the process.

Also, in the course of your troubleshooting, before proceeding to hardware replacement, consider reinstalling the entire computer system first. Sometimes, it is the operating itself and not the hardware that is causing the problem. If that is so, replacing the sound card or the motherboard will never resolve the issue. You would only lose your precious savings while the sound trouble still persists.

3. Reinstall the Sound Card Driver

If you have already reached this step in troubleshooting, we are then somewhat certain that the issue is more likely a hardware problem rather than a software trouble.

Driver issue is the most common cause of sound card problems. Make sure you have the latest version of the driver. It’s usually available at the manufacturer’s website. To reinstall the sound driver, you will need to uninstall the current driver first. Go to the device manager as described in the first step of this troubleshooting guide. Find the device that represents your sound card driver. Right-click on it and click Uninstall. The uninstallation setup will then show up. Follow the instructions and restart the computer afterward.

To install the latest driver, extract the installation files (they are often available in compressed format), and find the executable file. Run the setup process and restart the computer afterward.

If this is your first time to reinstall a device driver, or you are unsure of the steps involved in this procedure, consider downloading our driver updater to automatically scan your pc and update your sound card drivers..

4. Reseat the Sound Card

To reseat the sound card means to remove it from the system and put it back in. Before touching any internal device installed on the computer, make sure to avoid wearing static-inducing clothing and touch a grounded conductor (metals, etc.) to dissipate static electricity. Also, always turn off your computer, unplug the cord, and remove the battery (for portables).

Consult your manufacturer’s documentation for steps in unseating and reseating the sound card. If the sound controller is integrated to your computer’s motherboard, skip this step and proceed to the next one.

After reseating the sound card, restart the computer and see if the problem is still there. If it persists, proceed to the next step.

5. Test with Another Sound Card in Good Condition

Remove the sound card and install a known-good working sound card. If the problem persists, it is highly possible that the issue is a hardware problem. Either there is a problem with the sound card, or in the sound card slot in the motherboard.

6. Replace the Sound Card

If sound card replacement did not resolve the issue, it means that the sound card slot is damaged or no longer functional. A motherboard replacement is necessary to fix the problem.

For all sound & audio driver issues we recommend you
run a free scan for known updates.

Free Download! No Spyware or Adware.
Guaranteed safe for your PC.

In Windows if you are having any of the follwing errors you may need to update your sound card drivers:

• You do not hear sound from the computer's speakers or headphones.
• A sound seems to be played, but you do not hear anything.
• A sound is played, but it stops suddenly.
• The sound skips or misses in some areas.
• The sound is distorted or scratchy.
• The computer stops responding when a sound is played.
• The computer restarts when a sound is played.
  • MIDI output error detected.
  • No wave device that can play files in the current format is installed.
  • The CD Audio device is in use by another application.
  • WAV sound playback error detected.
  • Your audio hardware cannot play files like the current file.

To fix this problem automatically on Windows , click here, then run the download and follow the steps in this wizard.

To update the sound card driver on Windows manually, follow the steps under the tab for your operating system or click here to let us fix it automatically:

For all sound & audio driver issues we recommend you
run a free scan for known updates.

Free Download! No Spyware or Adware.
Guaranteed safe for your PC.

Creative Ca0103-dbq Sound Card Driver Free Download

Windows XP Instructions

To update the sound card driver on Windows XP manually, follow the steps below, or click here to let us fix it automatically:

1. Click the Start Button.
   
2. Right-Click on 'My Computer' and select Properties.
   
3. Click the Hardware Tab.
   
4. Click the Device Manager Button
   
5. Click #Device Manager Name# to expand double-click and see installed devices.
   
6. Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab.
   
7. Click Update Driver Software.
   
8. Follow the Update Driver Software Wizard to update the sound card driver.
   

If you find that these steps didn't resolve your sound issues, I suggest you try to run the automated scan to see if it can locate more current drivers. If after the automated scan you are still unable to resolve problems with your sound card you may have to contact the computer manufacturer for a resolution.

Windows Vista Instructions

To update the sound card driver on Windows Vista manually, follow the steps below or click here to let us fix it automatically:

1. Click Start
   
2. Click Control Panel
   
3. Double-click Device Manager.
   
4. Click Sound, video, and game controllers to expand.
   
5. Under Sound, video, and game controllers, double-click the entry for your sound card, and then click the Driver tab.
   
6. Click Update Driver Software.
   
7. Follow the Update Driver Software Wizard to update the sound card driver.

If you find that these steps didn't resolve your sound issues, I suggest you try to run the automated scan to see if it can locate more recient drivers. If after the automated scan you are still unable to resolve problems with your sound card you may have to contact the computer manufacturer for a resolution.

New Version Of Windows? No Problem!

Upgrade smoothly by finding the correct drivers for your sound & audio for any version of windows. For the first time, users can upgrade with confidence knowing that their computer will run smoothly thanks to the latest drivers and updates required for a perfect upgrade.

Why Updating Drivers Is Important

Usually the only reason we look to install or update sound & audio drivers is because something is malfunctioning. This is not the only reason you should keep your drivers up to date however. Creative is constantly tuning and improving performance of their sound & audios and the only way to make use of this is by having the latest drivers. Going online and checking for new drivers all the time can be frustrating and is not an effective use of your time, and a simple tool like the driver installer above can keep all of your hardware running on the optimal drivers with top performance.
Sometimes when new hardware is installed, although it works correctly, other hardware which interacts with it may not be, because the other hardware actually needs its own drivers updated. This kind of co-dependency is another common problem and a reason why it's a great idea to have a tool that is constantly monitoring the state of all of your drivers and updating appropriately so you can upgrade and add or remove components in your computer while continuing to run without a hitch.
When your sound & audio is relatively new, it may be possible to download individual drivers directly from Creative without incurring additional charges. If you are having problems locating the correct drivers for your sound & audio, or are unsure of the exact model, we suggest you run a system scan first. It's very important you know the exact model of your Creative sound & audio you would like to update to ensure that it will function properly and to prevent possible damage to your system. Download an installer that will automatically scan and identify your Creative sound & audio to make sure you are installing the correct update and will also locate and download any additional driver and bios updates your pc may need.

Creative Ca0103-dbq Sound Card Driver For Windows 7 Free Download

• Automatically Updates Creative Sound & Audio drivers and all other missing or out of date drivers using advanced scan technology.
• Instant access to unlimited device drivers.
• Starightfoward and intuitive interface
• Better PC performance and improved stability
• Access to the largest drivers database in the industry
• Continous updates for the latest manufacturer drivers
• Unlimited technical supports with our 24x7 technicians